Last Updated: September 23, 2026
At ÉLAN Memoire De Beaute, we want you to love your purchase. Please select your products carefully. Because our hair extensions are personal-use beauty products, we maintain strict hygiene guidelines to protect the quality and safety of every order.
All Sales Are Final
No Returns, Exchanges, or Refunds are allowed. All sales are final.
Once an order has been placed and payment has been processed, it cannot be returned, exchanged, or refunded due to a change of mind, incorrect length selection, incorrect texture selection, or any other personal preference.
Product Selection
Please carefully review your:
- Hair length
- Hair texture — Straight or Body Wave
- Quantity
- Shipping information
- Order details
before completing your purchase.
We are not responsible for selections made incorrectly by the customer.
Damaged or Incorrect Orders
If you receive an item that appears to be damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs of the product and packaging so our team can review the issue.
If an error is confirmed to have been made by ÉLAN Memoire De Beaute, we will work with you to determine an appropriate resolution.
Order Cancellation
Orders may begin processing shortly after they are placed. For this reason, order cancellation requests are not guaranteed once an order has been submitted.
Please review your order carefully before completing checkout.
Hygiene Policy
For health and hygiene reasons, hair extensions that have been shipped cannot be returned or exchanged. This policy applies regardless of whether the hair has been opened, worn, washed, installed, styled, colored, or altered.
Contact Us
If you have questions about your order or this policy, please contact us:
Email: elanmdb@gmail.com
Phone: 404-939-1205
ÉLAN Memoire De Beaute reserves the right to update this policy when necessary.